Refund policy

Last updated: 10 July 2026

Thank you for shopping with Alvor Blackstone. We aim to ensure customer satisfaction with every order. Please read our Refund & Returns Policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The item arrives damaged, defective, or incorrect

  • The return request is made within 14 days of delivery

  • The item is unused, in its original condition, and with original packaging (where applicable)

To request a return, you must contact us at: support@alvorblackstone.com

2. Non-Returnable Items

We do not accept returns for:

  • Items marked as final sale or clearance

  • Products that have been used, worn, or altered

  • Items returned without prior approval from our support team

  • Returns requested after the 14-day period

3. Refunds

Once your return request is approved and the item (if required) is received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

4. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your payment provider (it may take time before the refund is officially posted)

  • Contact your bank, as processing times may vary

If you still have not received your refund, please contact us at support@alvorblackstone.com.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, contact us within 14 days of delivery.

6. Order Issues

If your order arrives damaged, incorrect, or missing items, you must contact us within 48 hours of delivery with photos as proof.

Failure to report within this timeframe may affect eligibility for a refund or replacement.

7. Shipping Costs

Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

Original shipping costs are non-refundable.

8. Cancellations

Orders can only be cancelled within 12 hours of purchase, as processing and fulfilment may begin shortly after.

Once an order has been processed or shipped, it cannot be cancelled.

9. Chargebacks

We strongly encourage customers to contact us directly before initiating a chargeback. Most issues can be resolved quickly through our support team.

Unauthorised chargebacks may result in delayed resolution or account restrictions.

10. Contact Us

If you have any questions about refunds or returns, please contact us:

AlvorBlackstone
Email: support@alvorblackstone.com