Terms of service

Last updated: 10 July 2026

Welcome to Alvor Blackstone. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions govern your use of our website and the purchase of products from Alvor Blackstone. We reserve the right to update these terms at any time without prior notice.

2. Orders

All orders are subject to acceptance and product availability. Once your order has been placed, you will receive an order confirmation by email. We reserve the right to cancel or refuse any order if fraud, pricing errors, or other exceptional circumstances are identified.

3. Pricing

All prices are displayed in the applicable currency and include any taxes where required by law unless stated otherwise. Prices may change without notice, but changes will not affect orders already confirmed.

4. Product Information

We make every effort to ensure that product descriptions, images and specifications are accurate. However, colours may vary slightly depending on your device's display, and minor variations in design or packaging may occur.

5. Shipping & Delivery

Orders are processed within the stated processing time shown on our website.

Delivery times are estimates only and may vary depending on the destination, customs procedures, local courier services, seasonal demand, weather conditions, or other circumstances beyond our control.

Products may be shipped from different fulfilment centres, and orders containing multiple items may arrive in separate packages.

We are not responsible for delays caused by customs authorities, postal services, courier companies, or events outside our reasonable control.

6. Customs & Import Charges

Customers are responsible for any customs duties, import taxes or local fees that may apply in their country. These charges are determined by local authorities and are not included in the purchase price unless expressly stated.

7. Returns & Refunds

Please refer to our Refund Policy for detailed information regarding returns, exchanges and refunds.

8. Intellectual Property

All content on this website, including text, images, logos, graphics and designs, is the property of Alvor Blackstone and may not be copied, reproduced or distributed without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Alvor Blackstone shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or the purchase of our products.

Nothing in these Terms excludes or limits any rights that consumers have under applicable consumer protection laws.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Governing Law

These Terms & Conditions shall be governed by the applicable consumer protection and commercial laws relevant to the jurisdiction in which the customer resides, where required by law.